Shipping policy
Last updated : 9 december 2025,
Thank you for shopping with duckandstitch.com! We strive to provide fast, reliable shipping for all orders. Please read our Shipping Policy carefully to understand how we process and ship your order.
1. Order Processing Time
- Processing Time: 1–2 business days
- Tracking Details: Sent within 2–4 business days
- We ship orders from our USA and China partner warehouses depending on availability.
- Processing time does NOT include shipping time.
2. Delivery Time
Standard Delivery Time for USA:
07–12 business days (average)
Because we use both US and international partner warehouses, delivery may vary slightly.
3. Shipping Rates
Shipping rates are calculated based on the weight, size of your order, and destination. You will be able to see the exact shipping cost during checkout before finalizing your purchase.
4. International Shipping
We currently offer international shipping to select countries. The shipping cost, delivery time, and applicable customs fees or duties will vary based on your location. These fees are the responsibility of the customer.
For more details, please check the shipping calculator at checkout or contact our customer service team at support@duckandstitch.com
5. Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number, allowing you to track the status of your shipment. You can track your order directly through the shipping carrier’s website or using the tracking link provided in your email.
6. Shipping Address
Please make sure that your shipping address is correct and complete. We are not responsible for delays or delivery issues due to incorrect or incomplete addresses. If you notice any mistakes in your shipping information, please contact us at support@duckandstitch.com, immediately to update your address.
7. P.O. Boxes
We are able to ship to P.O. Boxes within the United States. Please ensure that your P.O. Box address is entered correctly when placing your order.
8. Lost or Damaged Items
If your package is lost, damaged, or shows signs of tampering, please contact us at support@duckandstitch.com ,immediately. We will work with the shipping carrier to resolve the issue.
9. Shipping Delays
While we strive to ensure timely delivery, there may be occasional delays due to weather, holidays, or other unforeseen circumstances. Unfortunately, we cannot guarantee delivery dates and are not responsible for delays caused by the shipping carrier or other external factors.
10. Returns and Exchanges
For information on returns and exchanges, please refer to our Return Policy [link to return policy].
11. Contact Us
If you have any questions or concerns regarding shipping, please feel free to contact us at:
S.S. Lifestyles L.L.C.
30 N Gould St Ste N
Sheridan, WY 82801
Email: support@duckandstitch.com